Warranty & Return
Powerextra's warranty and return policy clarifies the rights and obligations of users with respect to the products you purchase, including important limitations and exclusions.
For all products purchased on Powerextra's website, Powerextra's customers are guaranteed the quality of their products for up to 12 months in all cases.
Limited to Original Consumer Buyer
The warranty on Powerextra's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Powerextra's warranty does not apply to:
- Products without sufficient proof of purchase.
- Damage caused by misuse ther faulty parts.(including static discharge)
- Improper installation.
- Damaged by yourself.
- Purchase the product by mistake.
- Neglect, accident or modification, which have been soldered or altered during assembly.
- Complimentary products.
Feel free to contact our customer service team at email@example.com.
We offer a 30-day no-hassle money back guarantee. This only applies to products purchased directly from Powerextra. For all products purchased from Amazon, ebay or other resellers, please contact the retailer or distributor you purchased from directly and follow their return policy.
Return DOA (Dead on Arrival) Item
Any products, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).
In this case, please kindly provide us with proof as below:
- The photos of original POWEREXTRA package with front and back sides;
- The photos or video of the defective item;
- The photos, video or screenshot showing the malfunction of the defective item.
Return Defective Item
If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:
Upon being returned, the defective item will be refunded or replaced for free. The products get damaged (physical damages and damages caused by incorrect usage excluded) within 30 days after shipment (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).
After returning the defective product, please kindly provide us with proof as below:
- Photos of the front and back of the packaging envelope or box;
- Photo, video, screenshot, or description of the defective item;
- Photo, video, screenshot, or description of the defect or defective area.
Return Incorrect Item Received
If the item you received is completely different from the one you ordered, please contact us at firstname.lastname@example.org and provide us the picture proof of the error. If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.
After receiving the incorrect product, please kindly provide us with proof as below:
- The photos or video of the incorrect item;
- The photos, video or screen shot showing the malfunction of the defective item.
- Customers shall contact us at email@example.com before returning any item. Powerextra will not be responsible for returned items without notifying us in advance.
- Please remember to include a note in your package indicating the following details: your order number; SKU numbers returned and quantity; A short description of the problem of the defective item. This note will help expedite the processing time for you.
- Please keep all packaging material and partial shipment note as they’re needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, Powerextra might have to hold processing for you until the package arrived.
- We will proceed with replacementin 20 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.