Frequently Asked Questions
Find your solution on this page, or contact us by email.
Order
How do I modify an order?
Since orders begin processing right away, changes can't be made to existing orders. If you need to change the delivery address or the items in your order, you can try contacting us to cancel your order or tell us the product/address you want to change. We can only change orders placed on the same day, so if you have any questions, please contact us within 24h of placing your order.
Can I cancel my order?
Scheduled delivery orders can be canceled 24 hours prior to your selected delivery date for full refund.
Parcel delivery orders cannot be canceled, but you can return it within our 14 free return days.
Why is my order canceled or delayed?
Canceling an order is one of the last things we want to do, but we have to do it for several reasons：
1) Item is out of stock.
2) Undeliverable areas.
3) Your financial institution did not allow the transaction.
To get more personalized information about cancellations please feel free to email at support@powerextraofficial.com
Payment
How do I pay for my order?
We accept paypal only. Other payment methods are still being tested for access.
When is payment taken for my order?
When is payment taken for my order?
Delivery
How would you ship my order?
USPS and UPS are our logistics partners to ship out Powerextra products. we will choose the carrier that we think works best for our customers.
Delivered but Not Received
1. If the tracking details show your package was delivered and you can't locate it, please wait two full days (excluding Sundays and holidays) for the package to arrive. We recommend checking around your home and asking your neighbors if they may have received it for you.
2. If after that time you still haven't received it, reach out to us via support@powerextraofficial.com after 8 p.m. local time, on the second day, and we'll be happy to help.
How long does delivery take?
7-10 business days.
Why is there no tracking update?
If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
If your order has not been updated for a long time and is overdue, you may contact the shipping courier or contact us for help.
After-Sales Guarantees
How do I claim warranty?
Feel free to contact our customer service team at support@powerextraofficial.com.
Warranty excludes
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Warranty excludes:
1) Damage caused by misuse the faulty parts.(including static discharge).
2) Improper installation.
3) Damaged by yourself.
4) Purchase the product by mistake.
5) Neglect, accident or modification, which was welded or changed during the assembly process.
6) Complimentary products.
To obtain warranty service, please contact our customer service team at support@powerextraofficial.com. We will get back to you within one business day.